Refund policy

Please ensure that you check your order upon delivery and notify us within 48 hours should anything be incorrect, damaged or missing.

At Zaharah, we take pride in the quality and performance of our professional gel nail products. Due to the nature of our items, we ask that customers read the following return policy carefully before placing an order.

General Returns

• Returns are not accepted due to a change of mind, so please choose carefully.

• If a product is not to your liking or not as expected, you may request a replacement or credit. However, the purchaser is responsible for all return shipping and handling costs.

• Exchanges are not permitted, except in specific cases outlined below.

Product Condition

• Only unused products in original, sealed packaging may be considered for return.

• Opened or used items cannot be returned under any circumstances.

• All return requests must be submitted in writing within 7 days of receiving your order.

Handling Fees & Credits

• A 15% handling fee will be charged on all approved returns.

• No cash refunds will be issued. Approved returns will be credited to your Zaharah account and may be applied to future purchases.

Delivery & Promotions

• If your order qualified for free delivery, and you choose to return items, you will be charged:

  • The original delivery fee for your area

  • A collection fee equal to the delivery charge

  • Applicable handling fees

• This applies even if the products were shipped during a promotional period.

 Legal & Compliance

• In accordance with Section 44(2) of the Electronic Communications and Transactions Act 25 of 2002, customers may cancel or return non-defective goods within 7 days of delivery, but are liable for all return shipping and handling costs.

• Zaharah reserves the right to refuse returns of products that have been assembled, altered, or are missing original packaging.

• Quality control inspections may take up to 3 working days upon receipt of returned goods.